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Online Payment FAQ


Is this charge from my clinic?

Yes, the balance is from your medical centre and is owed for previous services received and not paid for.


Who is Vensa?

Vensa is the provider of the web page that allows online payments on the clinics behalf. The money will go to your medical centre.


Why use online payment?

Online payment allows you to see your balance and pay online instantly from anywhere, without needing to call or visit the clinic or organise a bank transfer.


How does it work?

Vensa uses Stripe as their payment processing platform. Stripe complies with Payment Card Industry Data Security Standards  PCIS DSS. They have been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the highest level of certification available in the payments industry. Stripe protects your card details and allows collection of payment.

** Your card details are NOT stored or saved by Vensa or your clinic **


What happens when I click the link?

You will be taken to a website that will display your clinic name, clinic address, your name, your overdue balance and option for payment.



What happens if I don’t recognise this overdue account?

Scroll to the bottom of the page, find the paragraph that states

This invoice was sent to you from [Name of Your Medical Centre]. If you don’t recognise this bill and believe it was sent to you by mistake, please report this message by clicking here.


and follow the link to report the issue.

Updated on May 3, 2018

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